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EVOLLO – TERMS OF SERVICE
OVERVIEW
This website is operated by EVOLLO. Throughout the site, the terms “we”, “us” and “our” refer to EVOLLO.
EVOLLO provides this website, including the information, products, services and features available through this website, subject to these Terms of Service.
By visiting our website and/or purchasing a product from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy and other policies displayed on our website.
If you do not agree with these Terms, you should not use our website or place an order.
1. ONLINE STORE TERMS
You must use our website and services only for lawful purposes and in accordance with applicable laws.
You must not use our products, website or services for any illegal, fraudulent, abusive or unauthorized purpose.
You must not attempt to introduce viruses, malicious code or other material intended to damage or interfere with the website or its services.
2. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, specifications, images, prices, variants, availability and other information accurately.
Product colours and appearance may vary slightly depending on your device, screen settings, lighting, photography and manufacturing variations.
Where products are supplied or fulfilled by third-party suppliers, manufacturers or fulfilment partners, relevant product and shipping information may also depend on information provided by those parties.
Nothing in these Terms is intended to limit rights available to consumers under applicable law.
3. PRODUCT AVAILABILITY
Products and variants are subject to availability.
An item appearing on the website does not guarantee that it will remain available until the order has been successfully processed.
If an ordered product becomes unavailable, we may contact you regarding an appropriate solution, including cancellation/refund where applicable.
4. PRICES
Product prices displayed on the website are shown in Indian Rupees (₹) unless otherwise stated.
Applicable product price, taxes, shipping charges, Cash on Delivery charges or other applicable charges will be communicated as required before completion of the purchase.
We may change product prices from time to time. A price change will not retrospectively alter a completed order except where permitted or required by applicable law.
5. DISCOUNTS AND OFFERS
Coupons, discounts, promotional offers and special prices may have separate eligibility requirements, validity periods and conditions.
Offers may not be combined unless expressly stated.
6. ORDERS
After an order is placed, you may receive an order confirmation.
We reserve the right, subject to applicable law, to reject or cancel orders in circumstances such as suspected fraud, genuine pricing errors, product unavailability, invalid customer information or delivery restrictions.
If payment has already been collected for an order that is subsequently cancelled and a refund is due, the applicable refund will be processed in accordance with our Refund Policy and applicable law.
7. CASH ON DELIVERY (COD)
Cash on Delivery may be available for eligible products, orders and delivery locations.
An additional COD fee, if applicable, will be displayed during the applicable order or checkout process before the order is completed.
COD availability may depend on delivery location, order value, product and our delivery or fulfilment partners.
Treatment of COD fees in the event of cancellation, return or refund will be governed by our Return & Refund Policy and applicable law.
8. ONLINE PAYMENTS
Where enabled, online payment methods may include UPI, cards, net banking, wallets or other methods supported by our payment provider.
Available payment methods will be displayed during the applicable payment or checkout process.
9. SHIPPING AND DELIVERY
Delivery availability and estimated delivery times may vary according to product, customer location, PIN code, supplier, fulfilment partner and courier.
Estimated delivery dates are estimates and may be affected by circumstances outside our reasonable control.
Detailed shipping information is available in our Shipping Policy.
Where third-party suppliers or fulfilment partners are used, products may be dispatched by those parties from locations different from EVOLLO's business location.
10. ORDER CANCELLATION
Customers may request cancellation according to the cancellation conditions displayed in our applicable policies.
Once an order has been processed, packed or dispatched, cancellation may not always be possible.
Nothing in this section limits cancellation rights available under applicable law.
11. RETURNS, REPLACEMENTS AND REFUNDS
Returns, replacements and refunds are governed by our Return & Refund Policy.
Customers should review the Return & Refund Policy before purchasing.
Nothing in these Terms limits remedies available to customers under applicable consumer law.
12. REVIEWS AND USER CONTENT
Customers may be able to submit product reviews, ratings, photographs, questions or other content.
Submitted content must not be fraudulent, unlawful, abusive, defamatory, misleading or infringe another person's rights.
We may moderate content where reasonably necessary and permitted by applicable law.
13. THIRD-PARTY SERVICES
Our store may use third-party services including Shopify, payment providers, courier companies, fulfilment partners, review providers and other applications.
Some functionality may therefore be subject to the relevant third party's terms, availability and policies.
14. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
Customers should review applicable third-party terms and privacy policies before using those services.
15. PERSONAL INFORMATION
Personal information submitted through the store is handled in accordance with our Privacy Policy and applicable requirements.
16. ERRORS AND INACCURACIES
Website information may occasionally contain typographical errors, inaccuracies or omissions.
Where permitted by applicable law, we may correct genuine errors and update information.
Nothing in this provision limits mandatory consumer rights.
17. PROHIBITED USES
You must not use the website for unlawful purposes, fraud, infringement of intellectual-property rights, transmission of malicious software, unlawful collection of personal information, interference with website security, or intentionally false or misleading activities.
18. INTELLECTUAL PROPERTY
Unless otherwise stated, EVOLLO's original branding, website content, graphics and other proprietary materials are protected by applicable intellectual-property laws.
Third-party trademarks and materials remain the property of their respective owners.
19. WARRANTY AND PRODUCT GUARANTEES
Warranty or guarantee coverage, where applicable, may differ by product.
Applicable warranty information will be displayed on the relevant product page or accompanying documentation where appropriate.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, EVOLLO will not be responsible for indirect or unforeseeable losses arising from use of the website.
Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law.
21. CHANGES TO THESE TERMS
We may update these Terms of Service when necessary to reflect changes to our services, business practices or applicable requirements.
The latest version will be made available on this website.
22. GOVERNING LAW
These Terms are governed by applicable laws of India.
Nothing in this section restricts consumer-protection or jurisdictional rights available under applicable law.
23. CUSTOMER SUPPORT AND GRIEVANCES
Business/Store Name: EVOLLO
Customer Support Email: [________________]
Customer Support Phone: [________________]
Business Address: [________________]
Grievance Contact/Officer, if applicable: [________________]
Grievance Email/Phone: [________________]
24. CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
EVOLLO
Website: evollo.in
Email: [________________]
Phone: [________________]
Address: [________________]