शिपिंग नीति
EVOLLO – SHIPPING POLICY
Last Updated: [________________]
Thank you for shopping with EVOLLO. This Shipping Policy explains how orders placed through evollo.in are processed, shipped and delivered.
1. SHIPPING COVERAGE
EVOLLO currently accepts orders for delivery to serviceable locations within India.
Delivery availability depends on the customer's PIN code, product availability, supplier or fulfilment location, and the courier service available for that location.
Customers may check delivery availability using the PIN code checker on the product page where this feature is available.
2. ORDER PROCESSING
After an order is successfully placed, it may require processing and verification before dispatch.
Estimated Order Processing Time:
[________ business days]
Processing time may vary depending on the product, supplier, stock availability, order verification, holidays or other operational circumstances.
3. ESTIMATED DELIVERY TIME
Estimated delivery time:
[________ business days]
The actual delivery time may vary depending on:
• Customer's delivery PIN code
• Product and stock availability
• Supplier or fulfilment location
• Courier partner
• Public holidays
• Weather conditions
• Transportation disruptions
• Other circumstances outside our reasonable control
Where available, a more specific estimated delivery date may be displayed on the product page or communicated after the order is placed.
Any delivery date displayed before delivery is an estimate unless expressly stated otherwise.
4. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed to the customer before the order is completed.
Standard Shipping Charge:
[________________]
Free Shipping Conditions, if applicable:
[________________]
EVOLLO will not intentionally add an undisclosed shipping charge after an order has been completed.
5. CASH ON DELIVERY (COD)
Cash on Delivery may be available for eligible products, order values and serviceable PIN codes.
An additional COD fee may apply.
Where applicable, the COD fee will be displayed during the applicable ordering or checkout process before the customer completes the order.
COD availability may vary depending on the delivery location, product, order value and courier or fulfilment partner.
6. ONLINE PAID ORDERS
Customers may use the online payment methods displayed during checkout where such payment methods are enabled.
Any applicable shipping charge will be displayed before completion of the order.
7. PIN CODE SERVICEABILITY
Delivery is available only to PIN codes supported by our applicable courier, supplier or fulfilment partners.
A PIN code shown as serviceable does not guarantee uninterrupted delivery availability. Serviceability may occasionally change because of courier restrictions or other operational circumstances.
If we are unable to deliver an order to the provided address, we will contact the customer regarding the available options.
8. THIRD-PARTY SUPPLIERS AND FULFILMENT
EVOLLO may use third-party suppliers, fulfilment partners and courier companies to process and deliver certain products.
As a result, products may be dispatched directly from a supplier or fulfilment location rather than EVOLLO's business address.
Different products in the same order may, where applicable, be shipped separately and may arrive at different times.
Customers will not be charged an additional amount solely because an order is split into multiple shipments unless such charge was clearly disclosed before purchase.
9. ORDER TRACKING
Where tracking is available, tracking information may be provided through email, SMS, WhatsApp, the customer account/order page, or another available communication method.
Tracking information may take some time to become active after the shipment has been handed over to the courier.
10. SHIPPING ADDRESS
Customers are responsible for providing complete and accurate delivery information, including:
• Full name
• Complete delivery address
• Correct PIN code
• Active mobile number
• Other required delivery information
Customers should contact EVOLLO as soon as possible if an address correction is required.
Once an order has been processed or dispatched, changing the delivery address may not be possible.
11. FAILED DELIVERY
Delivery may fail due to circumstances such as:
• Incorrect or incomplete address
• Incorrect PIN code
• Customer being unavailable
• Customer being unreachable
• Refusal to accept the shipment
• Courier service restrictions
• Other delivery-related issues
If delivery fails, the order may be returned to the supplier, fulfilment centre or other applicable return location.
Any re-delivery, cancellation or refund will be handled according to the circumstances of the order, our applicable policies and applicable law.
12. DELIVERY DELAYS
We make reasonable efforts to have orders delivered within the communicated estimated timeframe.
However, delays may occur because of courier disruptions, weather, public holidays, high order volumes, supplier delays, transportation issues, natural events or other circumstances outside our reasonable control.
If there is a significant known delay affecting an order, we will make reasonable efforts to provide relevant information to the customer.
13. DAMAGED PACKAGE OR PRODUCT
If an order arrives damaged, defective, incorrect, incomplete, or materially different from what was ordered, please contact EVOLLO within:
[________ hours/days] of delivery.
Customers may be asked to provide:
• Order number
• Photographs of the received product
• Photographs of the packaging
• Video or other reasonable evidence where required to verify the issue
The matter will be handled according to our Return & Refund Policy and applicable law.
14. LOST SHIPMENTS
If tracking information indicates an unusual delay or a shipment appears to be lost in transit, please contact EVOLLO Customer Support.
We may coordinate with the relevant courier, supplier or fulfilment partner to investigate the shipment.
Any replacement, refund or other resolution will depend on the outcome of the investigation, circumstances of the order and applicable law.
15. ORDER CANCELLATION AFTER DISPATCH
Once an order has been dispatched, cancellation may not always be possible.
If a dispatched shipment cannot be cancelled, the applicable Return & Refund Policy will apply after delivery or return of the shipment, as appropriate.
This does not limit any rights available to customers under applicable law.
16. INTERNATIONAL SHIPPING
EVOLLO's current international shipping availability:
[________________]
If international shipping is not offered, orders are currently limited to serviceable locations within India.
17. CUSTOMER SUPPORT
For questions regarding shipping, delivery or order tracking, contact:
EVOLLO
Website: evollo.in
Customer Support Email:
[________________]
Customer Support Phone/WhatsApp:
[________________]
Support Hours:
[________________]
18. POLICY UPDATES
EVOLLO may update this Shipping Policy from time to time to reflect changes in shipping services, courier arrangements, fulfilment processes or applicable requirements.
The latest version of this policy will be available on evollo.in.
Nothing in this Shipping Policy is intended to limit any mandatory rights or remedies available to customers under applicable Indian law.