Cancellation & Returns Policy
At EVOLLO, we want you to shop with complete confidence. Please read our cancellation and returns policy below.
Order Cancellation
You can cancel your order free of charge any time before it has been shipped. Once an order has been dispatched, it can no longer be cancelled, but you may return it after delivery under our returns policy below.
Returns
- Returns are accepted within 7 days of delivery for most products.
- The item must be unused, unwashed, and in its original packaging with all tags attached.
- Certain categories (innerwear, personal care, perishable goods, and made-to-order items) are not eligible for return due to hygiene and safety reasons.
- To start a return, go to My Account > Orders and select 'Return Item', or contact our Customer Care team.
Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds are processed to your original payment method within 5–7 business days.
- For Cash on Delivery (COD) orders, refunds are issued via bank transfer or store credit, as you prefer.
Exchanges
If you received a defective, damaged, or wrong item, we will replace it at no extra cost. Please contact Customer Care within 48 hours of delivery with photos of the issue.
Need Help?
Reach us any time at support@evollo.in or via the Customer Care option in the footer.