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EVOLLO – Return, Refund & Cancellation Policy
Thank you for shopping with EVOLLO. We want customers to have a clear and transparent shopping experience. This policy explains the conditions for returns, replacements, refunds and cancellations for purchases made through EVOLLO.
1. Return Period
Eligible products may be requested for return within [____ days] from the date of delivery.
To be eligible for a return, the product should generally be unused, in its original condition, and returned with its original packaging, tags, accessories and other items supplied with the product, where applicable.
2. Damaged, Defective or Wrong Product
If you receive a damaged, defective, incorrect product, or an item different from what you ordered, please contact EVOLLO within [____ hours/days] of delivery.
Please provide your order details and clear photographs/videos of the product and packaging where reasonably required to verify the issue.
After verification, EVOLLO may provide an appropriate replacement, return or refund depending on the circumstances and product availability.
3. Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, usage, or other applicable restrictions. Any product-specific return restriction will be communicated on the relevant product page or at the time of purchase where applicable.
This does not affect any rights or remedies available to customers under applicable law.
4. Return Request Process
To request a return, contact EVOLLO at:
Email: [________________]
Customer Support: [________________]Please provide your order number and reason for the return. Where required, our support team will provide further return instructions.
Please do not send a product to an address without receiving the applicable return instructions.
5. Return Shipping
For verified damaged, defective or incorrect products, return/replacement shipping charges will be handled according to the circumstances of the order and applicable law.
For other eligible returns, return shipping charges will be [________________].
6. Refunds
Once a returned product is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed through the applicable available refund method. The time taken for the amount to appear may also depend on the payment provider or financial institution.
Expected refund processing time after approval: [____ business days].
7. Cash on Delivery (COD) Orders
COD orders are subject to the same applicable return eligibility requirements described in this policy.
Treatment of any additional COD fee in the event of a return/refund: [________________].
Where an original payment method cannot be used for a COD refund, EVOLLO will communicate the available refund method to the customer.
8. Exchanges / Replacements
Exchange or replacement availability: [________________].
For damaged, defective, incorrect or eligible products, replacement availability may depend on stock and verification of the request.
9. Order Cancellation
Customers may request cancellation [________________].
If an order has already been processed, dispatched or shipped, cancellation may not be possible and the applicable return/refund rules may apply instead.
10. Refund Delays
If an approved refund has not been received within the communicated processing period, please contact us at [________________] with your order details.
11. Contact Us
For questions regarding returns, refunds, replacements or cancellations:
EVOLLO
Email: [________________]
Phone/WhatsApp: [________________]
Business/Return Address: [________________]12. Applicable Rights
Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian law.