Cancellation & Returns Policy
At EVOLLO, your satisfaction matters to us. Please read our cancellation and return terms below.
Order Cancellation
You can cancel your order free of charge any time before it has been shipped. Once an order has been dispatched, it cannot be cancelled, but you may return it after delivery as per our return policy below.
Returns
We accept returns within 7 days of delivery for most items, provided the product is unused, in its original packaging, and with all tags/labels intact. To start a return, contact our support team with your order number.
Items not eligible for return: innerwear, opened personal care/beauty products, perishable goods, and made-to-order items — unless the item received is damaged, defective, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery orders, refunds are issued via bank transfer or store credit.
Exchanges
We only replace items if they are defective, damaged, or incorrect. Contact us within 48 hours of delivery to request an exchange.
Damaged or Defective Items
If you receive a damaged or defective product, contact us within 48 hours of delivery with photos of the item, and we will arrange a replacement or full refund at no extra cost.
Contact Us
For any questions about cancellations or returns, reach us at support@evollo.in or +91 97990 78520.